Business Process Consulting
We use a Design Thinking process called The Double Diamond to fix the right problem, with the right solution. A bad process, automated, is still a bad process.
Our Method: The Double Diamond
First, we ask broad questions to Discover your business challenges. We use your answers to Define the right problem to solve.
Then, we Develop full range of possible solutions, before we Deliver the best solution to achieve your required outcomes most efficiently.
We follow an iterative process which means we can move faster. We put your people front and centre as we move through the stages.
SELECT A STAGE TO LEARN MORE
Phase 1 – Discover: Insight into the problem
During the Discovery phase, we work alongside your people to identify and contextualise the problem. We do this through extensive interviews, workshops, and focus groups with key stakeholders from each level of your business, from individual contributor to C-level.
This result of this phase is a comprehensive understanding of the ‘As is’ state at each level. This covers systems, processes, software, business rules & solution requirements.
Phase 2 – Define: The area to focus on
In the Definition phase, we analyse the data gathered in the Discover phase. We bring together the insights gained to identify the correct area of focus for our solution.
The result of this phase is a clear problem definition & a design brief for the final solution.
Phase 3 – Develop: Potential Solutions
In the Development phase, we design a solution to the core problem defined throughout the first two phases. This phase involves collaboration between our experts and your stakeholders to develop, demonstrate, test, and validate solution Minimum Viable Products (MVPs).
The result of this phase is a wireframe of the final solution.
Phase 4 – Deliver: A solution that works
In the Delivery phase, it all comes together.
We build, demo & handover the agreed solution.
Once you sign off, we go live with the solution.
We also work alongside you to create a change management program focusing on people & process.
Through this program, we roll out the solution and train your end users & Champions.
We also help you communicate the benefits to your stakeholders, to demonstrate how our solution adds value to your business.
The result of this phase is a Live solution, with all your stakeholders trained & ready to use.
Our 80-20 Rule
When we build your solution, we’ll get to 80% quickly, then hand it to you & ask you to break it.
Then you tell us all the ways it could be better.
We continue to work in this way, solving the final 20% until we’ve got something that ‘just works.’
Why?
Our customers ‘know it when they see it’.
We’ve learnt it’s very hard for customers to explain & document exactly what’s needed.
It’s so hard because you can’t see it in action. Once it’s built & you get to play with it, you’ll have more ideas.
So we ask good questions to define an initial problem & set of requirements.
Then we build a prototype for you to test, and we refine it together.
