Industry - B2B SaaS, Education
Use Case - Project Management
"It's been hugely successful."
ReadyTech & Work Perfect: Powerful Partners
ReadyTech (ASX:RDY) is a B2B SaaS company focused on building mission-critical software to support Education & work pathways.
ReadyTech needed a more efficient project delivery process for their Small-to-Medium Enterprise (SME) clients. However, they faced a number of challenges:
- lack of transparency
- fragmented communication
- no standardised template for project implementation
ReadyTech first partnered with us in 2020 to optimise their operations, improve customer experiences, and accelerate time to revenue recognition.
From Fragmented Delivery Processes to a Single Source of Truth
ReadyTech’s mission is to help communities thrive through their software solutions.
But the delivery process for SME clients lacked consistency and transparency. With each new implementation, the team struggled to gain visibility into project status and efficiently collaborate with clients.
Emails were flying around, leading to confusion, missed information, and delayed projects.
ReadyTech needed a robust tool that could streamline operations and create a standardised framework for project delivery.
Harnessing the Power of monday.com
ReadyTech initially implemented monday.com on their own. However, they quickly realised they lacked the in-house expertise to leverage its capabilities fully. That’s where we come in!
We’re a monday.com Platinum partner, expert in business process consulting & monday.com implementation.
We worked with ReadyTech to build templates & workflows tailored to their unique needs.
Through a full process mapping exercise, we identified workflow automations to enhance efficiency.
We mapped out the most efficient & effective way for ReadyTech to manage the customer onboarding & close-out process, using monday.com.
Scale up delivery
Onboard customers faster
Better visibility on project status
Resolve issues faster
Finish projects quicker
Better customer experience
"Client satisfaction has skyrocketed."
Streamlined Operations = Better Customer Experiences
We quickly transformed ReadyTech’s operations.
With a new standard process in place, they were able to:
- onboard customers more efficiently
- scale up their delivery capabilities
- gain better visibility into project status.
The increased transparency from monday.com allowed them to:
- resolve issues faster
- deliver better customer experiences
- complete projects quicker.
All of this was achieved without adding to the cost base, due to efficiencies gained with monday.com.
Accelerating Time to Revenue Recognition
In an economic downturn, speed to revenue is crucial for any growing business.
By streamlining operations with monday.com, ReadyTech could allocate more resources to revenue-generating activities & recognise revenue quicker thanks to faster project completion.
As an ASX-listed company this has significant impact on the long term success of ReadyTech.
Empowering Collaboration and Driving Adoption
monday.com helps the ReadyTech team collaboriate better with each other & customers.
To fully unlock this value, we delivered bespoke training for the ReadyTech team on the solution we built for them.
We pride ourselves on a best-in-class training & enablement process to ensure that customers get the most out of the solutions we offer.
Summing it all up
James Diamond, ReadyTech’s Chief Executive of Education & Work Pathways said it best:
“The work that we do is really enabled via the monday platform.
We can resolve issues quicker, which again led to better customer experiences, but also faster delivery of the projects.
So we’re able to do more revenue-generating activities without adding to the cost base because it helps drive efficiencies.
It’s helped us collaborate across geographies and also collaborate with customers.
Time to revenue recognition has improved.”
We’re proud of the results we’ve achieved for ReadyTech in their mission to help communities thrive.